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BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN-2552257 Not upheld
Not upheldoutcome, as published by the Ombudsman
£6,737redress stated in the decision
Mon Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
remove the charge of £213.39 from Mrs D’s accountCharges and fees
Mrs D complains about the way that BMW Financial Services (GB) Limited, trading as Alphera Financial Services, has dealt with the early settlement of a hire purchase agreementComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2552257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.