Barclays Bank UK PLC

Financial Ombudsman decision DRN-2550286 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Barclays didn’t provide assistance during financial difficultiesTreatment in financial difficulty

I find that the charges during this period which should be refunded are those labelled ‘’Commission charges’’. These total £2,054.32.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2550286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.