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Erudio Student Loans Limited
Financial Ombudsman decision DRN-2545199 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Sep 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
I don’t think it has taken account of Mr G’s difficulties sufficiently.Support for vulnerable customers
Erudio has continued to take a rigid approach in setting deadlines for Mr G to comply with, despite the fact it was aware of Mr G’s difficulties and at its discretion could have shown more flexibility towards him.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2545199.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.