PSA Finance UK Limited

Financial Ombudsman decision DRN-2544999 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees

In the Ombudsman’s words

Mrs H complains that PSA Finance UK Limited (PSA) charged her unfairly for damage to a car when she handed it back at the end of her hire purchase agreement.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2544999.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.