Barclays Bank UK PLC

Financial Ombudsman decision DRN-2543053 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Product mis-sold

In the Ombudsman’s words

The complaint Mr H complains Barclays Bank UK PLC is unfairly holding him responsible for a debt which is not his.Unauthorised transaction

He also complains it unfairly sold the debt onto a debt recovery company despite being told the debt was not his.Product mis-sold

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2543053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.