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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-2541501 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

She says this has resulted in her having to pay more interest than she should. She wants the extra interest to be refunded.Interest and rates

Mrs A complains that Volkswagen Financial Services (UK) Limited trading as Audi Financial Services didn’t correctly apply a lump sum she made as part-payment towards her hire purchase agreement.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2541501.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.