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Barclays Bank UK PLC
Financial Ombudsman decision DRN-2537097 Not upheld
Not upheldoutcome, as published by the Ombudsman
£105redress stated in the decision
Mon Mar 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
it temporarily credited Mrs P’s account with the disputed amount and the description on her statement confirmed it was a temporary credit. As Mrs P could not provide evidence to Barclaycard that she had returned the item it states a chargeback was not possible and it removed the temporary credit from Mrs P’s account.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2537097.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.