Prolease Limited
Financial Ombudsman decision DRN-2535556 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
included them on a secured loan as borrowers when they had no knowledge of this and didn’t agree to itUnauthorised transaction
Mr H1 and Mr H2 complain Prolease Limited included them on a secured loan as borrowers when they had no knowledge of this and didn’t agree to it, that Prolease failed to follow its own due diligence procedures before issuing the loan, and that Prolease failed to provide them with information about the loan after it was granted.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2535556.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.