Halifax Limited

Financial Ombudsman decision DRN-2532025 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr P and Mrs P complain about the way that Bank of Scotland plc trading as Halifax handled their mortgage application.Mortgage administration

Halifax has accepted our investigator’s opinion that there was a failure of service and has agreed to refund the valuation fee that Mr and Mrs P paid it and pay £200 for their trouble and upset which I consider appropriate.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2532025.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.