HSBC UK Bank Plc
Financial Ombudsman decision DRN-2527270 Upheld
Upheldoutcome, as published by the Ombudsman
£77,943redress stated in the decision
Sat Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Interest and rates
In the Ombudsman’s words
HSBC put a block on her account which she didn’t know aboutFunds blocked or frozen
interest should be paid on the balance in her accountInterest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2527270.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.