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Market Harborough Building Society
Financial Ombudsman decision DRN-2522476 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Sat Apr 10deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr L complains that Market Harborough Building Society hasn’t treated him fairly in respect of his mortgage.Mortgage administration
Market Harborough’s had caused Mr L trouble and upset in the way it dealt with himComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2522476.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.