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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2519901 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss D has complained that The Co-operative Bank Plc (“Co-op”) mis-sold her a fee-paying Privilege packaged bank account.Product mis-sold

Miss D has also told us she is a vulnerable customer as she suffers from several medical conditions.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2519901.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.