Lloyds Bank PLC

Financial Ombudsman decision DRN-2518244 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr B is unhappy with how Lloyds Bank Plc have handled a chargeback claim for him.Card dispute or chargeback

Mr B contacted Lloyds after realising what had happened. He raised a complaint to say Lloyds had told him he would get all his money back and it now appeared that they were wrong.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2518244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.