Santander UK Plc
Financial Ombudsman decision DRN-2514487 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Santander credited £60 to Mr H, equivalent to 12 months of account fees on the old accountCharges and fees
Mr H is unhappy with the standard of service he has received from Santander UK Plc related to his request to change the type of current account he holds with themService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2514487.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.