Barclays Bank UK PLC

Financial Ombudsman decision DRN-2511469 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

Mr R complains that Barclays Bank UK PLC closed his account and recorded a Credit Industry Fraud Awareness System (CIFAS) marker against his name. He feels the marker should be removed.APP scam refund refused

Barclays was contacted by another bank saying the original payment of £2,400 was fraudulent funds. It investigated and ultimately decided to close Mr R’s accountsAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2511469.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.