Mars Capital Finance Limited

Financial Ombudsman decision DRN-2509875 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr C complains that Mars Capital Finance Limited acted unfairly and unreasonably when dealing with his payments towards his mortgage and claiming that he’s in arrears.Mortgage administration

Mr C was unhappy that the error was only found when he challenged Mars and wanted more compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2509875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.