Bank of Scotland Plc

Financial Ombudsman decision DRN-2509583 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Birmingham Midshires hasn’t responded to his subject access request (“SAR”); it sent him a final response letter when he hadn’t complained and gave our service incorrect informationComplaint handling

treated him unfairly and caused him severe distress by transferring his account from the specialist team which supports vulnerable customersSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2509583.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.