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John Lewis Financial Services Limited
Financial Ombudsman decision DRN-2508428 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss D complains that John Lewis Financial Services Limited didn’t identify transactions she hadn’t madeUnauthorised transaction
Miss D also felt that John Lewis should have identified these transactions and stopped them – by not doing so, she felt like she couldn’t rely on John Lewis to protect her from this happening again.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2508428.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.