National Westminster Bank Plc

Financial Ombudsman decision DRN-2507911 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting, Complaint handling

In the Ombudsman’s words

Miss L is unhappy about National Westminster Bank Plc’s decision to close her current accountAccount closed or refused

She asks for the overdraft to be written off with no default on her credit file.Credit file reporting

I uphold Miss L’s complaint in relation to the way that National Westminster Bank Plc communicated with her about her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2507911.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.