Next Retail Limited
Financial Ombudsman decision DRN-2503663 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Mar 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
Mr T’s not happy with how Next handled the complaint and believes it has shown discrimination against him.Complaint handling
Mr T complains that Next Retail Limited breached his data by sending his NextPay account number to his ex-partner.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2503663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.