Santander UK Plc
Financial Ombudsman decision DRN-2501379 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Credit file reporting
In the Ombudsman’s words
Santander made the decision to close Ms A’s accounts in May 2019.Account closed or refused
I also agree it’s fair they report any non-repayment to the credit reference agencies to show the true status of the account.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2501379.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.