Barclays Bank UK PLC

Financial Ombudsman decision DRN-2499137 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Barclays blocked Mr I’s account on 8 January 2019 so it could conduct a review. It issued him with an immediate notice to close the account the following day.Account closed or refused

Barclays has acknowledged that it should’ve released the funds in Mr I’s account to him sooner.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2499137.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.