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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-2497293 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Sat Oct 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
failed to inform her that her husband Mr K, from whom she was separated, had applied for and obtained a payment holiday on their jointly held mortgage.Mortgage administration
Ms B complains that Kensington Mortgage Company Limited (Kensington) failed to inform her that her husband Mr K, from whom she was separated, had applied for and obtained a payment holiday on their jointly held mortgage.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2497293.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.