Lloyds Bank PLC

Financial Ombudsman decision DRN-2489180 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Mar 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss J complains about the way Lloyds Bank Plc closed her current account.Account closed or refused

I still think Lloyds carried out unnecessary collections activity when it agreed a payment plan with Miss J in November 2019 because is had already taken the decision to close the account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2489180.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.