NewDay Ltd

Financial Ombudsman decision DRN-2488786 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Feb 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

NewDay Ltd terminated her credit card account whilst a payment break had been agreed.Account closed or refused

NewDay has said it shouldn’t have told Ms P to ignore the letter, and should have addressed this in the response to her complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2488786.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.