Nationwide Building Society

Financial Ombudsman decision DRN-2485567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

I think that Nationwide was entitled to do that. There are several records of Nationwide’s staff stating that Mrs L was abusive to them, and Nationwide’s terms and conditions allow it to close an account immediatelyAccount closed or refused

After that, Mrs L complained that Nationwide had recorded inaccurate information on her credit file, causing her application for a credit card with a third party to be declined.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2485567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.