HSBC Bank plc

Financial Ombudsman decision DRN-2484719 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

C complains that HSBC wrongly closed the company account before the date it had agreed for further information to be providedAccount closed or refused

delayed in returning the funds in the accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2484719.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.