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Mortgage Agency Services Number Five Limited
Financial Ombudsman decision DRN-2481915 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Mr and Mrs D complain that Mortgage Agency Services Number Five Limited (MAS5) caused delays whilst they were attempting to redeem their mortgage.Mortgage administration
Mr and Mrs D have also raised some other concerns about how it was difficult to communicate with MAS5Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2481915.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.