Experian Limited
Financial Ombudsman decision DRN-2481257 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Fri Apr 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
continued to charge him for his CreditExpert subscription after he made it aware he wished to cancel the subscriptionCharges and fees
Mr H remained unhappy and asked for a formal complaint to be raisedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2481257.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.