Firms › Volkswagen Financial Services (UK) Limited ›

Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN-2480748 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mr B complains about the charges that Volkswagen Financial Services (UK) Limited t/a Audi Finance applied when he handed back a car he’d acquired under a hire agreement.Charges and fees

Mr B also complains about the service he received from Volkswagen Financial Services (UK) Limited t/a Audi Finance.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2480748.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.