Nationwide Building Society

Financial Ombudsman decision DRN-2477665 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I’m upholding Mr P’s complaint about Nationwide Building Society and directing them to repay the interest charges for the period 14 November 2019 – 26 May 2020 to Mr P.Charges and fees

I am concerned that Mr P says he did not receive any e mails telling him that he had a statement to view.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2477665.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.