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Creation Financial Services Limited
Financial Ombudsman decision DRN-2473400 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Wed Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
Mr C is unhappy that Creation Financial Services Limited (Creation) has not refunded some unauthorised transactions on his credit card.Card dispute or chargeback
Creation didn’t do what Mr C asked, which was to contact him by email.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2473400.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.