Bank of Scotland Plc

Financial Ombudsman decision DRN-2460124 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

The complaint against Lloyds is that the mortgage should not have been provided, because it wasn’t suitable for Mr and Mrs C’s needs and circumstances.Irresponsible lending

Mr and Mrs C say they were vulnerable and shouldn’t have been allowed to proceed without guidance and advice.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2460124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.