HSBC UK Bank Plc
Financial Ombudsman decision DRN-2458252 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Jan 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
He said that his account was closed, which he thought was quite unreasonableAccount closed or refused
He thought the problem was caused by HSBC’s administrative system and customer service failingsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2458252.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.