National Westminster Bank Plc

Financial Ombudsman decision DRN-2455854 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Support for vulnerable customers

In the Ombudsman’s words

unfairly excluded him from its branchAccount closed or refused

Mr N says he has a hearing difficulty, but he accepts NatWest was unaware of that and so it would be unable to make any reasonable adjustments if necessarySupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2455854.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.