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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-2455702 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Co-op accepted and extended the loan to five years reducing the monthly repayments to £211.Treatment in financial difficulty

Miss G complained to Co-op and was paid £150 compensation but in June 2019 she received a further default letter from them.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2455702.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.