Metro Bank PLC

Financial Ombudsman decision DRN-2453356 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£615redress stated in the decision

Sun Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Metro Bank PLC carried out a chargeback without telling himCard dispute or chargeback

Metro had made mistakes and ought to pay compensation... Metro ought to have told Mr R that it was carrying out the chargebackService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2453356.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.