Atom Bank PLC

Financial Ombudsman decision DRN-2447670 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Mr H’s complaint is about his mortgage account with Atom Bank PLC. Mr H is unhappy that Atom will not extent its consent to let (CTL) or alternatively will not waive the early repayment charge (ERC) on his mortgage productMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2447670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.