National Westminster Bank Plc

Financial Ombudsman decision DRN-2440277 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Mar 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr B complains about delays caused by National Westminster Bank Plc (NatWest) when dealing with a request to close accounts for the estate of the late Miss B.Account closed or refused

NatWest responded and accepted there had been errors in the service they provided so they apologised and offered £200 compensation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2440277.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.