Barclays Bank UK PLC

Financial Ombudsman decision DRN-2439725 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclays Bank UK PLC told it that it was going to have to pay for business bankingCharges and fees

Barclays said it didn’t think it had provided Mr D with the best possible customer service when he got in touchComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2439725.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.