HSBC UK Bank Plc
Financial Ombudsman decision DRN-2436561 Upheld
Upheldoutcome, as published by the Ombudsman
£900redress stated in the decision
Thu Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Miss D’s complaint about HSBC UK Bank Plc (HSBC), on behalf of her business D, relates to the closure of her business accounts.Account closed or refused
HSBC apologised for some elements of her complaint, namely the several occasions when Miss D was given incorrect information regarding her accounts closure and her closing balance.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2436561.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.