Lloyds Bank PLC

Financial Ombudsman decision DRN-2435441 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Ms W complains that Lloyds Bank PLC approved a payment despite not providing up to date debit card details to the merchant.Unauthorised transaction

Ms W complained and asked for details of other CPA arrangements in place. Ms W also asked for a replacement debit card and assurances that her details wouldn’t be shared again as part of the VAU process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2435441.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.