Accord Mortgages Limited

Financial Ombudsman decision DRN-2432251 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

He also thinks it gave him misleading information about how the account would operate.Product mis-sold

Mr M complains that Accord Mortgages Limited trading as Accord Mortgages has calculated the repayments on his offset mortgage incorrectly.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2432251.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.