National Westminster Bank Plc

Financial Ombudsman decision DRN-2432109 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Credit file reporting

In the Ombudsman’s words

NatWest restricted access to Mr R’s accounts. And on the 25 February 2019 NatWest sent Mr R a letter advising him they’d be closing his accounts within 60 days.Account closed or refused

In September 2019 NatWest recorded a default against Mr R’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2432109.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.