HSBC UK Bank Plc
Financial Ombudsman decision DRN-2432035 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Feb 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr D complains that HSBC UK Bank Plc continued to hold him responsible for a credit card debt that he hadn’t taken out.Unauthorised transaction
He complained and was offered £100 in compensation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2432035.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.