Barclays Bank UK PLC

Financial Ombudsman decision DRN-2425496 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Mar 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr L is unhappy with the administration of his mortgage with Barclays Bank PLC when he wanted to sell his home for less than the amount he owed.Mortgage administration

Mr L complained to Barclays because he had been informed that, as legal action was underway, Barclays wouldn’t allow him to sell the property without its permission.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2425496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.