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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN-2419108 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Jan 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Shop Direct reversed the direct debit and credited Miss J’s account with £15 to cover any charges she may have received because of this errorCharges and fees
Miss J complained about how she was spoken to on a call, Shop Direct couldn’t listen to the call but recognised she had been caused distress and inconvenience by what happened so offered her £50 compensationComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2419108.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.