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Shop Direct Financial Services Limited
Financial Ombudsman decision DRN-2418858 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms B complains about Shop Direct Finance Company Limited trading as very and the interest they applied to her account after she failed to clear her Buy Now Pay Later (“BNPL”) balance before the given deadline.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2418858.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.