Barclays Bank UK PLC

Financial Ombudsman decision DRN-2416036 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss P complains that Barclays Bank UK PLC won’t refund disputed transactions she says she didn’t make or authorise.Unauthorised transaction

Barclays accepts that it took too long to look into things for Miss P and didn’t keep her updated about what it was doing.Complaint handling

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2416036.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.