Barclays Bank UK PLC

Financial Ombudsman decision DRN-2415928 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Mar 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr S complains that Barclay Bank UK Plc didn’t treat him fairly when he wanted to extend the term of his buy-to-let mortgage.Mortgage administration

Barclays also incorrectly told him that it had closed his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2415928.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.